I have been dealing with buying since June. My first experience was great in June when purchasing my 2025 GMC Acadia Denali. A week later, my brand new car was in the service department which would spiral into a 4 month back and forth experience where GM finally bought my car back. I felt the communication between GM, the dealership and myself was very confusing and I was told many times to contact someone from either GM or the dealership and no one really had answers. To say I was frustrated is an Understatement. Once I received the offer from GM to buy my car back, they indicated by email that I would have to finance around 20k. When I finally was able to come in (Tuesday when I took the car home) to see, test drive and purchase the 2026 GMC Acadia Denali they found to replace the 2025, I walked around it to find a paint chip in the passenger side door. They put some paint on it and didn’t properly fix the ding. For a car this expensive and one that is brand new that has been sitting on the lot since early September, I would have expected perfection. I was told I could come see it when I signed the paperwork, despite asking to come see it before. I now have to take more time to take it into the body shop, get another rental for a few days and wait when it should have been fixed and ready for me before I picked it up Tuesday. I am beyond disappointed and upset. I also am experiencing issues already when I reach speeds of between 50-70 mph where the car feels like it is having trouble and making a jerking feeling as it reaches higher speeds. So I also have an appointment with service once it is out of the body shop. Again, taking more of my time to pick up and take back in. Back to Tuesday when I went into LaFountaine, I was there for close to 4 hours which was unacceptable for having an appointment since the previous Friday. At one point, we were left sitting at a desk for close to 40 minutes by ourselves. When we finally met with the finance guy, I did add on oil changes for roughly $900 but somehow my loan is for $23,757, not the $20k I was quoted by GM (and I understand the oil change would be on top of that so still under $22k). I questioned this and somehow I still don’t know where the difference between what GM quoted me and what I ended up with. That difference is well above the $900 for oil changes that I added in. At that point, we were beyond frustrated at the time it took to make this all happen. I had high hopes considering what we have been through the last 4 months. I want to be able to say I am excited about GMC, but I am not. I can’t believe I’m experiencing more issues with my second brand new car. I just wish the sale of this new one was a better experience. With all this being said, I do want to give a shoutout to the service department, especially Tina. She has been very supportive and helpful as well as Savannah and Jason throughout the whole process. I highly recommend the service department.
CALEB CHRISTOFF
10/20/2025
Amy, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (517) 220-6064. We look forward to hearing from you.
